FAQ

We ship worldwide, and shipping is free on every order. For shipments outside of Switzerland, customs or import duties and taxes may apply on arrival; these are the responsibility of the recipient.

Every piece is made to order. Please allow 4 to 8 weeks for your order to ship. We will email you the tracking number when your piece ships.

Yes. Every piece comes with a 3-year warranty from the date of purchase against manufacturing defects under normal use. Normal wear and tear, accidents and improper use are not covered.

Necklaces are offered in the length shown on each product page (for example 40 to 45 cm): tell us your preferred length in the order comments. For rings and bracelets, use our sizing guide, or contact us before ordering and we will help you choose.

All sales are final. Each piece is made to order for you, so we cannot accept returns or exchanges. If anything arrives damaged or not as described, contact us within 48 hours of delivery at info@camillelouise-jewellery.com.

Yes. Choose “Pay with crypto” at checkout and select your cryptocurrency in the secure xMoney (formerly Utrust) payment widget. Prices are shown in CHF. We also accept credit and debit cards, Apple Pay, Klarna and SEPA transfer.

Credit and debit cards, Apple Pay, Klarna, SEPA bank transfer and cryptocurrency.

We use 18K gold and gemstones that are ethically sourced and conflict-free. For the origin of a specific stone (for example sapphires from Sri Lanka and Madagascar), see the product page or contact us.

See our jewellery care guide.